Storage
Practices
What is self-storage?
Self-storage is a flexible service that allows individuals and businesses to rent private, secure space for storing their belongings. It’s commonly used during home moves, renovations, or when extra space is needed for stock, equipment, or seasonal items. Each customer has sole access to their unit, allowing them to store and retrieve items on schedule. At BOXXS, we provide high-quality, drive-up containers with 24/7 access, so you’re never restricted by opening hours or gate times. Self-storage offers a safe and reliable solution for managing your space, whether for short-term convenience or long-term organisation.
Access
& Security
Can I only access my container during business hours?
No, at BOXXS Self Storage, you have full 24/7 access to your unit with no restrictions tied to business hours. Customers are issued a unique access PIN code, giving them secure, round-the-clock entry through our gate-controlled system. Whether you’re storing business stock, managing a house move, or need flexibility, our setup is designed to work around your schedule. The site is well-lit for safe access at any hour, and the fully self-service model means you’re in complete control of your storage experience. At BOXXS, your storage should fit your life, not vice versa.
How secure are my stored items?
Security is a top priority at BOXXS. Our storage containers are constructed from high-grade steel, making them windproof, watertight, and highly durable – perfect for long-term, dependable storage. The facility is enclosed behind a locked private gate and monitored 24/7 with high-definition CCTV. Located within the Mill Road Industrial Estate, the site benefits from estate-wide automatic number plate recognition (ANPR), providing an additional layer of security and deterrence. Access is tightly controlled via personal PIN codes or remote entry systems, and each customer is responsible for locking their unit, ensuring only you decide who has access. With no public entry and no on-site staff, the site remains low-traffic and private, keeping your belongings safe and secure at all times.
Payments
& Contracts
How do I pay for my container rental?
Paying for your BOXXS storage unit is straightforward and hassle-free. You can make payments online using a debit or credit card, and there’s the option to set up recurring billing so you never miss a due date. A digital invoice or receipt is automatically sent to your email each time you pay, giving you clear and accurate records for your files. Our billing system is built with simplicity and security in mind, making it easy to manage your account from anywhere. Whether you’re storing short-term or long-term, we ensure the payment process is smooth and reliable.
How often do I pay for my container rental?
At BOXXS, rent is charged monthly in advance, with your billing date tied to the day your rental begins. The rental amount remains fixed, allowing you to plan your finances and avoid unexpected changes confidently. Pricing only adjusts if you upsize or downsize your unit – no hidden charges or surprise fees exist. We believe in total transparency, so all costs are clearly outlined. This consistent and straightforward approach makes managing your account easy and stress-free.
How long is the rental period?
BOXXS operates on flexible rolling monthly contracts. No long-term commitment is required, so you can store your items for as long – or as short – a period as you need. We only ask for a minimum one-month rental. After that, you can continue month-to-month with no pressure to lock in beyond what works for you. This flexibility is ideal for both short-term transitions and long-term storage needs.
Do I need to pay a deposit?
No, BOXXS does not require a deposit to rent a container. We’ve designed our process to be as accessible and hassle-free as possible so you can get started without any unnecessary upfront costs. This makes it easier for individuals and businesses to secure storage quickly, especially during time-sensitive moves or transitions. You can move in with complete confidence and clarity with no deposits and no hidden charges.
Do I receive an invoice or a receipt?
Yes, every customer at BOXXS receives a digital invoice or payment receipt after each transaction. All payment activity is automatically recorded in your online account, where you can access copies of invoices, view your payment history, and download account summaries at any time. This ensures complete visibility over your billing and helps with personal budgeting or business accounting. We pride ourselves on operating entirely transparently, so you’ll never be left guessing about your payments.
Can I change my payment method?
Absolutely. If you need to update your payment details, log in to your online account where you can make changes quickly and securely. If you encounter any issues or have questions, our team can always assist and ensure the update is processed smoothly. We’ve designed the system to be user-friendly, so managing your storage payments stays simple and stress-free. At BOXXS, we’re committed to giving you complete control and flexibility over your account.
Container
Details
Do I require my padlock for the container?
No, at BOXXS, we provide every customer with a high-security, tamper-proof padlock as part of the rental. You don’t need to worry about bringing your own or sourcing a suitable option – we’ve handled it for you. Our padlocks are specifically chosen to offer maximum protection, ensuring your unit is well-secured from day one. You’ll be the only person with access to the key, maintaining complete control over your storage space. It’s all included in the price, offering added convenience and peace of mind.
What size shipping containers do you offer?
At BOXXS, we offer both 10ft and 20ft shipping containers to accommodate a wide range of storage needs. The 10ft unit is perfect for smaller loads such as the contents of a one-bedroom flat, tools, or surplus business inventory. In contrast, the 20ft container can comfortably hold the contents of a typical three-bedroom home or up to 300 standard moving boxes. Both options are clean, secure, and accessible 24/7, giving you complete flexibility. We’re also happy for customers to upsize or downsize their unit at any time, subject to availability – just let us know and we’ll make the transition as smooth as possible.
What are the dimensions of the 20-foot containers?
Our standard 20-foot containers at BOXXS measure approximately 20 feet in length by 8 feet in width, offering around 160 square feet of floor space. They’re ideal for storing the contents of a typical three-bedroom house, or between 250 and 300 standard moving boxes. The generous size makes them popular for house moves, business inventory, or bulky equipment. If you need exact internal measurements or want help visualising the space, you can check our size guide on the website or contact our team – we’re always happy to assist.
What are the dimensions of the 10-foot containers?
Our 10-foot containers measure approximately 10 feet in length by 8 feet in width, providing around 80 square feet of floor space. They’re ideal for smaller storage needs such as the contents of a studio flat, seasonal household items, tools, or business stock. Despite their compact size, they offer excellent height and capacity, making them a wise choice when space or budget is limited. Like all BOXXS units, they are clean, secure, and accessible 24/7. For exact internal dimensions or to discuss whether this size is right for you, please contact our team.
Are your containers new?
Yes, all BOXXS containers are what’s known as “one-trip” containers. This means they are brand-new units that have only been used once to transport cargo before being delivered to our site. These containers are in near-perfect condition – clean, structurally sound, and free from wear and tear – offering a modern, reliable storage environment. We exclusively use one-trip containers to ensure our customers benefit from the highest quality storage units available. It’s a significant upgrade over older, heavily used second-hand containers, and it reflects our commitment to providing a premium, professional storage experience.
Do the containers suffer from condensation?
BOXXS containers are designed to minimise the risk of condensation. We use modern, one-trip units fitted with ventilation and non-flat roofs to encourage airflow and reduce moisture build-up. That said, it’s still essential that all items are stored clean and completely dry, as condensation typically forms when damp goods are sealed inside. We recommend avoiding the storage of wet or freshly washed items and, if you’re storing anything sensitive to humidity, consider using moisture traps or desiccant packs for added protection. With the proper precautions, condensation can be effectively prevented.
Usage &
Restrictions
Are there any goods I cannot store within my container?
Yes, certain items cannot be stored in BOXXS containers for safety, legal, and environmental reasons. These include perishable food (unless securely packed to prevent spoilage and pests), animals or living creatures, and all flammable, combustible, or hazardous substances. Firearms, explosives, chemicals, items emitting fumes or strong odours, and any illegal or smuggled goods are strictly prohibited. You cannot store compressed gases, toxic waste, asbestos, or anything harmful to the environment. If you’re ever unsure whether an item is allowed, please get in touch with us – ensuring safety on-site is a responsibility we take seriously, and we’re here to help.
Can I store a car in a container?
Yes, you can store a car in one of our 20ft containers at BOXXS, as long as the vehicle fits comfortably within the internal dimensions. These units are a popular choice for securely storing classic cars, particularly during the off-season, with many customers choosing to keep their summer vehicles safe and protected over the winter months. The container provides a clean, dry, and fully enclosed environment, ideal for preserving the condition of valuable or rarely used vehicles. We recommend that the car is clean, dry, and roadworthy before storage, with no leaks and no more than a quarter tank of fuel. If you’re unsure whether your vehicle will fit, contact us – we’re happy to help you assess suitability.
Are my goods insured while in storage?
BOXXS does not automatically include insurance for the contents of your unit. Still, we do offer affordable insurance options through trusted providers, which can be conveniently added to your monthly rental. This gives you an easy, hassle-free way to protect your belongings without needing a separate policy. Alternatively, you can use your insurance provider through your home or business policy. While our facility is secure and monitored 24/7, we strongly recommend insuring high-value or irreplaceable items for added peace of mind. Your belongings are essential – having insurance ensures they’re appropriately protected.
Can someone else access my unit?
Yes, someone else can access your unit, but only if you give them both your container key and access code for the facility. At BOXXS, each unit is individually secured, and only you control who has access. You are fully responsible for anyone you permit to enter, so we strongly advise only sharing access with individuals you trust. Our team can assist if you ever need to update your access code or replace a key. Maintaining the security of your unit is ultimately in your hands, and we’re here to help you do that confidently.
Services
& Support
Can I contact BOXXS Self Storage outside business hours?
Yes, absolutely. While BOXXS operates as a fully self-service facility, our support team can still assist you outside standard business hours. You can reach us anytime via email or the online contact form, and we aim to respond promptly, even during evenings and weekends. If you’d rather speak to someone directly, you’re welcome to leave a voicemail, and a member of our team will return your call as soon as possible. We’re committed to being accessible when you need us.
Are there staff on site?
No, BOXXS operates as an unmanned facility, which is part of keeping our service efficient, cost-effective, and secure. This self-service model allows us to offer 24/7 access without the overheads associated with on-site staffing. Our dedicated team manages all customer support remotely and is available to assist with any questions, account updates, or technical issues you may have. Whether you need help during the day or after hours, we’re just a message or call away.
Can I drive up to my unit?
Yes, the BOXXS facility is specifically designed for drive-up access, making reaching your unit directly by vehicle easy and convenient. You can drive right up to the door of your container, with access suitable for vehicles up to Luton van size. This layout makes loading and unloading quick, safe, and hassle-free, especially when dealing with heavy, bulky, or awkward items. Whether you’re moving house or running a business, the ability to park directly outside your unit saves time and effort.
Are trolleys or forklifts available?
No, BOXXS does not provide trolleys, pallet trucks, or forklifts on-site. However, thanks to our drive-up access, most customers find these unnecessary, as you can load and unload directly from your vehicle into your unit. Our layout is designed for maximum convenience, making moving your belongings without additional equipment easy.
Is there lighting or electricity in the units?
No, the storage units at BOXXS do not have internal lighting or electrical outlets. However, the facility is equipped with motion-sensing lighting, which activates at night to ensure the site remains well-lit and safe during darker hours. We recommend bringing a battery-powered torch or portable light if you need additional visibility inside your unit. This setup helps us maintain a secure, low-maintenance environment while keeping access efficient and straightforward.
How soon can I move in?
Depending on availability, you can typically move into your BOXXS unit within 24 to 48 hours of making a booking. Once your reservation and payment are confirmed, we’ll promptly send you your access details so you can begin using your unit immediately. The process is quick, seamless, and designed to get you up and running with minimal delay. Whether you’re facing a last-minute move or need urgent storage, we aim to make your transition as smooth as possible.
Can I rent more than one unit?
You’re welcome to rent multiple units at BOXXS if you need extra space. Whether it’s a temporary solution during a move or a long-term setup for business storage, we’re happy to accommodate. Just let us know your requirements, and we’ll help coordinate everything to ensure your units are conveniently located and ready when needed. Flexibility is a key part of our service, and we’re here to ensure you have the space you need, for as long as you need it.
Can I upsize or downsize my unit later?
Yes, at BOXXS, you can upsize or downsize your unit anytime, subject to availability. Whether your storage needs grow or you want to scale back, we’ll work with you to make the transition seamless. Contact our team, and we’ll arrange the switch quickly and with minimal disruption. We understand your storage requirements can change, and we’re here to adapt.
Do you offer van hire or removals?
While BOXXS does not directly provide van hire or removal services, we’re happy to recommend trusted local providers who can help. Over time, we’ve built strong relationships with reliable companies in the area who understand our customers’ needs. Let us know what kind of support you seek, and we’ll point you in the right direction. We’re here to make your move as smooth and stress-free as possible.
Do you accept deliveries for customers?
No, BOXXS does not accept deliveries on behalf of customers. All items must be delivered, handled, and stored directly by the customer or someone they’ve authorised. This ensures the security of your belongings and guarantees that only you control what goes in and out of your unit. If you need help coordinating access for third parties, our team will gladly assist with guidance.
Is there a waiting list if no units are available?
Yes, if all units are occupied, you can join our waiting list by registering your interest. As soon as a unit becomes available, we’ll contact you directly so you can secure it without delay. Because BOXXS is located within Mill Road Industrial Estate, demand is often high, especially from local businesses that rely on us for seasonal and overflow storage. We strongly recommend registering early if you anticipate needing space, particularly during peak times. There’s no commitment required to join the list, and we’ll do our best to match you with a unit as soon as possible.
About us
Boxxs provides reliable and secure self-storage solutions with flexible options to meet personal and business needs across the central belt.
© 2025 Boxxs Self Storage | All Rights Reserved.
our location
Get in Touch
26b Mill Road Industrial Estate Linlithgow Bridge
EH49 7SF
Call Us: 0131 629 4540
Email Us: info@boxxs.co.uk